Hot line: 8 800 350 0594 (Russia) | +7 495 369 0594 (International)
Hot line:8 800 350 0594 (Russia) | +7 495 369 0594 (International) | E-mail: support@linxdatacenter.com

Customer service

The Linx offers 24/7/365 customer support for, among other things, installation, engineering and Remote Hands & Eyes. In this way, you can benefit from optimum support for your ICT infrastructure. Our certified technical professionals are committed to solving and rectifying any problems regarding your data storage, transport and processing.

 

Linxdatacenter's services

The customer service team is the first point of contact for support and to help solve problems, initiate an investigation and to define the reported problem. Should the problem require a more technical approach, our Network Operations Center (NOC) will come to the rescue. The NOC's core functions are complete network monitoring, maintenance and the provision of technical help to customers to solve problems at a second and third level.

Customer service teams and NOC is situated in Moscow (Russia). All team members are fluent in English and the local languages. This enables them to communicate clearly and effectively with customers, and respond to any questions they may have.

 

  • Engineering, Installation& Support
    Our experienced and well-trained engineers are available to install, test and make any equipment and cabling ready for use, all at the customer's location.
  • Remote Hands & Eyes
    Linx Remote Hands & Eyes enables us to deal more effectively with problems affecting customers' equipment in our data centers, at any time of day or night. You can contact our dedicated engineers 24 hours a day. They will be your dedicated and reliable 'hands' and 'eyes' when solving equipment issues, helping you save time and money.